Use Genuine Salesforce Service-Cloud-Consultant Questions for your Exam Preparation

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Salesforce Service-Cloud-Consultant Certification is a credential that validates the skills and knowledge of a professional in the field of Salesforce Service Cloud. It is designed to test the proficiency of individuals in implementing and configuring Salesforce Service Cloud, managing cases, knowledge bases, and communities, as well as integrating with other Salesforce products and third-party applications. Salesforce Certified Service cloud consultant certification exam is intended for consultants, administrators, developers, and architects who work with Salesforce Service Cloud and want to demonstrate their expertise in this area.

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Salesforce Service-Cloud-Consultant certification exam is a comprehensive test of knowledge and skills related to the Salesforce Service Cloud platform. It covers various topics such as designing and implementing service solutions, managing cases, implementing omnichannel service, configuring and managing service entitlements, and managing Salesforce Knowledge. Service-Cloud-Consultant Exam also evaluates candidates' knowledge of Salesforce's best practices for customer service, including how to use the platform to improve customer satisfaction and loyalty.

Salesforce Certified Service cloud consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers

A. Developing a knowledge base on the experience of an individual
B. Rewarding learning, collaboration, sharing and improving.
C. Creating content as a result of solving issues
D. Evolving content-based product lifecycles

Answer: B,C

NEW QUESTION # 118
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

A. Identify the requirements needed for initial GoLive.
B. Organize the requirements from largest to smallest.
C. Provide a timeline that addresses all the requirements.
D. Prioritize the requirements based on who submitted them.

Answer: A

Explanation:
Explanation
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation. Verified References: Service Cloud Consultant Certification Guide & Tips, Project Management Best Practices

NEW QUESTION # 119
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?

A. Design a custom object to track credit requests and route them regionally using assignment rules
B. Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.
C. Enable the self-service portal to generate logins for the hospital staff by region.
D. Use cases to track the credit requests and route than to regional teams using assignment rules

Answer: D

NEW QUESTION # 120
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. The specific Quick Action must be added to the Case record page.
B. Global Actions need to be on the publisher layout.
C. The specific Quick Action must be added to the CaseFeed.
D. Quick Actions must be enabled in the org.

Answer: A,C

NEW QUESTION # 121
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)

A. First call resolution
B. Abandon rate
C. Average days to close
D. Average handle time

Answer: A,B

NEW QUESTION # 122
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Use Genuine Salesforce Service-Cloud-Consultant Questions for your Exam Preparation

Service-Cloud-Consultant Exam Prep & Service-Cloud-Consultant Study Materials & Service-Cloud-Consultant Actual Test

Salesforce Certified Service cloud consultant Sample Questions (Q117-Q122):

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